995bd Terms & Conditions — Complete User Guide

995bd (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and betting platform serving users in Bangladesh. These Terms & Conditions These ("Terms and Conditions") apply to the 995bd website, mobile app, and all related services.

These Terms and Conditions constitute a legally binding agreement between you (the "User") and 995bd. By accessing, registering on, or using any service on the Platform, you agree to be bound by the following terms.

In addition to these Terms and Conditions, our Privacy Policy and Responsible Gaming Guidelines Applicable, and forming an integral part of these Terms & Conditions.

• These Terms and Conditions are published in English and apply specifically to users in Bangladesh.
• In the event of any dispute, the decision of 995bd shall be considered final.
• 995bd reserves the right to amend these terms and will notify users before any changes take effect.

The following eligibility requirements must be met to open an account at 995bd. If any requirement is not fulfilled, 995bd reserves the right to close the account at any time.

• Age Requirement: You must be 18 years of age or older to register. 995bd is strictly prohibited for anyone under 18.
• Single Account: Each individual may hold only one account. If multiple accounts are found for the same person, all of them will be terminated.
• Accurate Information: All information provided during registration must be accurate and truthful. Registering with false information may result in account termination and balance forfeiture.
• Identity Verification (KYC): A government-issued ID (NID/Passport) may be required before processing a withdrawal. 995bd reserves the right to hold withdrawals until the KYC process is fully completed.
• Account Security: Keep your username and password strictly confidential. Account access must not be shared with anyone.

Specific rules apply to deposits and withdrawals at 995bd. We only accept approved payment methods.

Deposit Rules: Deposits must be made from a payment account registered in your own name. Using third-party accounts is strictly prohibited, and any such transactions will be confiscated.

Withdrawal Rules: Account KYC verification must be completed before making a withdrawal. Withdrawals are generally processed via the same method used for the original deposit.

• Wagering requirements must be met before bonus funds can be withdrawn.
• 995bd may request additional verification for any suspicious transactions.
• Cases involving money laundering or fraudulent activity will be reported to the relevant authorities.

995bd regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which must be read carefully before acceptance.

Welcome Bonus: New members are eligible for a bonus on their first deposit. To withdraw this bonus, the specified turnover (wagering) requirements must be met.

• Wagering Requirements: A wagering requirement of generally 20 to 30 times the bonus amount applies, though terms may vary for each individual offer.
• Validity Period: Bonuses must generally be used within 7 to 30 days. Any unused bonus will be forfeited upon expiry.
• Game Restrictions: Some bonuses may only be used in specific game categories.
• Multiple Accounts: If the same person creates multiple accounts to claim bonus benefits, all accounts will be closed and all bonuses forfeited.
• Promotion Changes: 995bd reserves the right to modify or cancel any promotional offer at any time.

The following rules apply to all bets placed at 995bd at all times. These rules apply equally across all game categories — slots, Live Casino, Sports Betting, and fish games.

• Fair Play: All games use certified RNG (Random Number Generator) technology, ensuring that outcomes cannot be manipulated.
• Bet Amount: Each game has a set minimum and maximum bet amount. Bets outside these limits will not be accepted.
• Technical Issues: If a server or network issue occurs during a game, play will resume from where it left off. However, in some cases the round may be voided and the bet refunded.
• Multiple Bets: Placing bets on multiple games simultaneously is permitted; however, placing opposing bets with bonus funds (arbitrage) is strictly prohibited.
• Erroneous Payout: 995bd reserves the right to void any abnormal payouts resulting from a technical error.

For Sports Betting, individual sports may have their own additional rules, which will be displayed on the relevant page.

All 995bd users must maintain honest and respectful conduct. The following activities are strictly prohibited:

• Using fraud, hacking, or any technical exploit to gain an unfair advantage.
• Playing games using automated software, bots, or scripts.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to steal another member's information or hack their account.
• Engaging in disrespectful or threatening behavior toward support staff or other members.
• Creating multiple accounts to exploit bonuses or promotions.

995bd places the highest importance on protecting users' personal data. Our Privacy Policy Explains in detail how your information is collected, stored, and used.

• Your personal information is never sold to any third party.
• Payment information is secured with 256-bit SSL encryption.
• Information may be disclosed to authorities where there is a legal obligation to do so.
• You may request an update to your personal information at any time.

995bd firmly believes that gaming is a form of entertainment and should never be a source of financial stress or mental strain. That is why we have put in place a range of protective measures to promote responsible gaming.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Cooling-Off Period: You can take a break from your account for a set period of time.
• Self-Exclusion: Your account can be closed temporarily for a set period or permanently, if needed.
• Reality Check: Periodic reminders will be sent about your playtime and spending.

Our support team is on hand around the clock to help with any gaming-related issues. For more information, visit our Responsible Gaming Page Read.

995bd reserves the right to immediately suspend or close any account under the following circumstances:

• Violating any provision of these Terms and Conditions.
• Registering with false or misleading information.
• If fraud, bot usage, or automation is detected on an account.
• If a single individual is found to hold multiple accounts.
• At the direction of legal authorities or as required for an investigation.
• Accounts that remain inactive for an extended period (over 12 months) will be marked as dormant.

To close your account voluntarily, please contact our support team. Any verified balance will be returned before closure; however, bonus funds will be forfeited.

For any dispute or complaint, please contact our customer support team in the first instance. We will aim to review and respond to your complaint within 48 hours.

• Step One: Reach our support team via Live Chat or email.
• Step Two: Our support team will investigate the matter and provide a resolution.
• Step Three: If you are not satisfied with the resolution, the matter will be escalated to our senior management.
• Final Decision: After reviewing all information and evidence, 995bd's final decision shall be considered binding.

In the event of a dispute regarding game results, server logs will serve as the definitive record. Outcomes determined by RNG cannot be altered.

995bd reserves the right to update or modify these Terms and Conditions at any time. Users will be notified of significant changes in advance via email or app notification.

• The effective date of any updated terms will be clearly stated.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request account closure.

If you have any questions about these Terms and Conditions, please contact our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Click the chat icon on the right side of the platform for an instant response.
• Email: [email protected] — responses are typically provided within 24 hours.
• FAQ: For answers to common questions, visit our FAQ Page View.

Support is available in Bangla, so there is no language barrier. Our skilled support team is always here to help.